Help

Find guidance about The Prime H, Prime Hell and Prime Heaven.

Store support

For orders, returns or personal information, email contact@theprimeh.com or call +34 642 216 207. Read our FAQs without AI.

AI assistant

It is optional and may be wrong. Starting it and sending a question processes its text and conversation context through AI Puffer Cloud and AI providers, possibly outside the EEA. Do not share personal data, passwords, cards or order information. Read our privacy policy and AI Puffer’s policy. Usage is limited; email and FAQs remain available.

If help is unavailable, contact contact@theprimeh.com or +34 642 216 207.